FAQs
Ordering
Can I cancel my order?
You can cancel your order before they are shipped and refunds for such orders will be processed in 15 business working days if not earlier.
Fabric Care
How should I care for handloom and naturally dyed fabrics?
To ensure the longevity and beauty of your handspun cottons and naturally dyed fabrics, follow these care tips:
- Hand wash with mild detergent.
- Avoid rubbing the fabric.
- Use tumble drying only.
- Dry in shade; avoid direct sunlight.
- Do not use bleach.
- Wash dark-colored fabrics separately.
- Prefer dry cleaning for best results.
Proper care helps maintain the quality and vibrancy of these delicate fabrics!
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Do you ship overseas?
At the moment we only ship within India. But we are working on shipping internationally and it will be available very soon
What is your return or exchange policy?
Our products are made by many of our craftsmen with passion. Please know that as many of our products have handblock prints, natural dyes, handloom woven fabrics and dyes, you may notice minor imperfections - these are the hallmark of the handmade love.
We are unable to offer exchange or refunds on products sold currently, unless they are defective or damaged upon receipt. Hence, if there is a problem or defect with your product, please notify us immediately with clear photos and vidoes. You can reach us at reachminchoo.co@gmail.com
Get in touch
Have questions about your order, or a general enquiry?
