Refund policy

We make our clothes with care — and we want you to feel confident buying them. Because children's sizing can be unpredictable, we offer size exchanges on full-price purchases. If something arrives damaged or incorrect, we'll make it right. Here's everything you need to know.

Size Exchanges Summary 

At MINCHOO, every piece that leaves our studio has been made with genuine care,  crafted by hand, using natural fabrics sourced from responsible artisan communities across India. We take quality seriously, and we want every customer to receive something they're truly happy with.

That said, we understand that things don't always go as expected. This policy lays out exactly what you can expect from us when they don't.

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Order Cancellations

To cancel an order, please contact us 24 hours after being placed. Please email us at hello@minchoo.co with your order number and we will proceed to cancel it in time.

After an order is packed and sent from our studio, it cannot be cancelled. If so, you can start the return process when you receive the parcel, according to the following return conditions.

Please note: The order has been confirmed and cannot be cancelled once placed if it is made during a sale or if it is a promotional order made with a promotional discount code.

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What Can Be Returned

We accept returns of most of our products, with the following conditions:

• The request for the return is made within 7 days of the day of delivery.

• Not worn or washed, in original condition.

• All original tags and packaging are in place.

• The order number/purchase invoice is provided for reference.

Any items that do not meet these requirements will not be accepted for return and will be returned to the customer.

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What Cannot Be Returned

We have a few items that we do not accept returns for:

• Hair accessories: All accessories, hair clips, bows are not to be returned due to hygiene reasons.

• Sale items: Products bought during a sale or other price reduction are final sale, unless the product is defective or incorrect, in which case, it will be returned.

• If customised or personalised orders are available.

Please check the product description, size guide, and fabric information before ordering. We are always available to help with sizing questions and fabric questions prior to purchase.

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Defective, Damaged, or Incorrect Items

We take full responsibility if your order is damaged, defective or not what you ordered when it arrives.

Please reply to hello@minchoo.co within 48 hours of your delivery. Provide an order number, clearly photograph the item and photograph the outer packaging. Your submission will be reviewed and either a full replacement or a full refund (your choice) will be made without any additional cost to you after you have confirmed it.

We do need to point out one thing: We made it from naturally dyed, natural fabrics and handloom fabric, so there is some variation in the weave texture or natural dye tone or in the stitching, but it is not a defect. It's these qualities that set handmade garments apart from mass produced ones and this is explained in our product descriptions.

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How the refunds are processed.

We will let you know the result of your return within 2 business days of us receipt and inspection of your return. Refunds of approved amounts will be made within 7 to 10 business days from the date of approval.

Refunds are given back to the original form of payment:

• Refunds of credit or debit card payments are issued on the same card.

• The UPI and net banking payments are credited back into the source account.

• Wallets that make payments are reimbursed to their wallet.

• Cash on Delivery (COD) orders are refunded by bank transfer, we will reach out to you once the order is approved to enter your account details.

Shipping costs are not refundable with the exception of any error on our part (item sent wrong, manufacturing fault found).

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Return Shipping

To receive eligible returns, customers must arrange their own return with our studio address. We suggest you use a tracked shipping service, we cannot be held liable for parcels lost or damaged during transit on the return to us.

The defective or incorrect items will be returned and the return shipping cost will be paid after their review and approval. For reasons of size and/or preference, standard returns will not be eligible for shipping reimbursement.

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How to Initiate a Return or Refund Request

To raise a request, please get in touch through any of the following:

Email: hello@minchoo.co | Subject line: Return Request — [Your Order Number]

Please include your order number, the item(s) you wish to return, and the reason for the request. Our team will respond within 1 to 2 business days with next steps.

Contact Us

MINCHOO Email: hello@minchoo.co | Available: Monday to Saturday, 10 AM – 6 PM IST