Shipping policy

Shipping Policy


At MINCHOO, all our orders are treated with the same care we take while making our clothes. We want the ordering process to be thoughtful and trustworthy from the time it's confirmed through the day we get to your door. On this page, you'll learn all about our shipping process, how long it takes, and what to do if something goes wrong.

Order Processing

Orders are filled in our studio as soon as payment is confirmed, in 2-3 business days. Business Days: Monday to Saturday (not Sunday or Public Holidays in India).

An order confirmation e-mail will be sent to you after you place an order. Once your parcel has been packed and sent to our courier partner you will receive a second e-mail with your tracking number and a link to track your parcel.

Orders made on Saturdays and Sundays or during public holidays will be handled the next working day. Processing may be an additional day during high demand periods like a sale, festive season or new collection product launches. There will be no delays and they will be communicated in a proactive way.

Delivery Timelines

The following is an estimated delivery time frame after dispatch:

  • For Metro Cities:  Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad:  3 – 5 business days.

  • Tier 2 & Tier 3 Cities : 5 - 7 Business days

  • Rural and Remote/DDA areas (7 to 10 days).

The timelines are indicative only and are not guaranteed as it's dependent on the courier's performance. Occasionally there may be delays due to extreme weather, disruptions, high volume courier periods or other factors out of our control. In these cases, we thank you for your understanding and will be able to help you with the tracking.

Shipping Charges

We feel that the price of delivery shouldn't stop your kid to get a great piece of clothing.

All orders above ₹2499 ship for free!

Shipping charges of ₹150 are flat for orders of less than ₹2499 and are prominently featured at the checkout phase prior to paying.

There are no hidden charges. The checkout quote is the total amount.

Cash on Delivery (COD)

Cash on Delivery is available to all customers in the eligible pin codes in India. The availability of COD will be automatically updated for checkout according to your delivery address.

All COD orders have a nominal COD handling fee of ₹150 which is prominently displayed before you place the order. Be sure to bring the correct total when the delivery is made, as our delivery partners may not have changed.

In the event that there is no valid reason for not accepting a COD order when it is being offered at the time of delivery, the eligibility for COD on that account may be reviewed in the future. Any order is only accepted if you are serious in getting it.

Order Tracking

After your order is sent, you'll get an email message with your tracking number and the name of the courier partner who is responsible for delivering your order. This information can be used to follow up your parcel directly on the courier's website.

If you don't hear from us within 4 business days after you order, please send us an email to hello@minchoo.co stating your order number and we will not take long to investigate.

Delivery Attempts & Failed Deliveries

We are trying up to 2 times at the address provided with our courier partners. If neither of the two deliveries can be made because it is an incorrect address, an unavailable person or a refused delivery, the parcel will be returned to our studio.

If a product is returned, we will send you an email to ask you if you would like the order re-shipped. Re-ship will be charged & payable prior to dispatch. No refunds will be issued for parcels that are returned because of unavailability of the customer or incorrect address information.

Before ordering, please check your delivery address carefully. A slight mistake in flat numbers, pin code and even landmark information can cause major delays.

Damaged Parcels

Where there are any visible external damage to the packaging, we strongly recommend taking photos of the parcel before opening, so that we can evaluate any damage to the finish. If you think the product in the unopened box has been damaged in transit, please email hello@minchoo.co within 48 hours of delivery, carry pictures of the outside of the box and inside of the product.

We will respond quickly to your request to provide a replacement or refund, as appropriate and if available.

Important Notes

Currently, we ship only in India. Please be aware that for the time being international shipping is not available.

MINCHOO cannot guarantee the speed at which the package is sent after it is dispatched, and will try our best to help you with any problems, but will not be responsible for delays.

These production and delivery times are slightly longer during peak sales periods and on holiday seasons. If you need your order in by a particular date, please place your order ahead of time during these periods.

Get in Touch

If you have any questions about your shipment or need assistance tracking your order, our team is here to help.

Email: hello@minchoo.co | Available: Monday to Saturday, 10 AM – 6 PM IST